Vendrava
Industry · Veterinary clinics

AI for veterinary clinics

In a veterinary clinic, a missed call is a lost patient. Vendrava answers by voice and WhatsApp when your team can't, identifies the reason, and books the appointment, without ever giving clinical advice.

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The veterinary clinic challenge

Missed calls after hours and during peak times
Between consults, surgery, and grooming, the phone rings when no one can pick it up. Many owners don't leave a message: they call the next clinic, and that patient never comes back.
Gaps and overlaps in the schedule
Manually handling changes and cancellations creates empty gaps and overlapping appointments across vets, grooming, and tests, and makes it hard to fit in the day's urgent cases.
No-shows and follow-ups that never get picked back up
Booster vaccines, check-ups, and post-op visits get forgotten without reminders, and missed appointments are rarely recovered because no one has time to call back.

How Vendrava helps

Vendrava handles the calls and messages your team can't pick up with an AI agent that identifies the reason (urgent, vaccine, check-up, grooming, surgery), books or reschedules based on real availability, and recovers no-shows. The AI only does administrative work: it never gives a diagnosis or veterinary advice, and for any urgent or unclear case it flags and hands off to a person on your team. At the start of every contact it states that the caller is speaking with an AI assistant, with consent and data handling in line with GDPR, and your team keeps clinical control at all times.

Recommended flow

Call→
AI→
Reason→
Appointment

Use cases

→Handling calls and WhatsApp after hours, during peak times, or when the front desk is busy
→Identifying the reason (urgent, vaccine, check-up, grooming, surgery) before booking
→Booking and rescheduling appointments with reminders to reduce no-shows
→Recovering missed appointments and prompting booster vaccines and due check-ups

Possible automations

▸Automatic voice and WhatsApp response to every inbound call or message, with an AI-disclosure notice
▸Reason detection and immediate handoff to a person for possible urgent cases
▸Appointment reminders via WhatsApp, SMS, or email before the visit
▸Re-engagement of no-shows and reminders for recurring vaccines and check-ups

Typical impact

2.8×
fewer missed calls after hours
+30%
more appointments and no-shows recovered
24/7
call and WhatsApp coverage
FAQ

Frequently asked questions

Does Vendrava's AI give diagnoses or veterinary advice?+

No. Vendrava is limited to administrative work: answering, identifying the reason, and booking or rescheduling appointments. Any clinical assessment or advice about an animal always depends on your veterinary team.

What happens if the call is an emergency?+

The agent identifies possible urgent signals based on the guidelines you set, flags them, and hands the conversation to a person on your team as soon as possible, without trying to assess severity on its own.

Does the caller know they're talking to an AI?+

Yes. At the start of the contact it clearly states that the caller is speaking with the clinic's AI assistant, asks for the necessary consent, and handles data in line with GDPR. Transparency is part of the approach, not a footnote.

Does Vendrava replace the clinic's front desk?+

No. It's built to support your team: it absorbs the calls and messages that can't be picked up, especially after hours and during peak times, so the front desk can focus on patients on-site and on what needs human judgment.

Can it handle grooming, vaccine, and surgery bookings at once?+

Yes. It identifies the reason for each contact and books with the right vet, service, or time slot based on your real availability, keeping follow-up and reminders centralized.

Don't let a missed call cost you a patient

Try Vendrava and see how to answer, book, and recover appointments at your veterinary clinic without losing control of clinical judgment.

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